We've become auDA accredited, meaning we can register .au domains for you without having to go through a reseller. Any .au domains registered by us before the end of 2025 will now show Webslice as the registrar. Read about our auDA accreditation in the blog.
Copying the IP address when viewing your server inside the Control Panel has been simplified. You can now hover your mouse over your IP address displayed on the header and left-click to copy the details, saving you a few clicks. This also works for copying database hostnames and IP addresses within the Manage tab of the Control Panel.
We’ve improved the dropdown field to select contacts when editing a domain. It’s now a full text search field that loads gradually, making it faster and easier to find contacts, even if you have hundreds or thousands on your account. This change should make managing your domain contacts much smoother.
When you create your own server backups via the Control Panel you can add notes and set an expiry date. Manual and automated backups are listed together, each with the option to Restore. There's more in the KB.
View a Cloud Container in the Control Panel and you'll see more detailed information about container maintenance in the Manage tab, depending on whether your server is managed or unmanaged, and the type of container you're looking at. Service containers are excluded from the automatic patching routines that apply to managed servers.
Anyone creating a new SiteHost account will be emailed a six-digit confirmation code, which replaces the old email verification step. Each login after that will also involve an email code, unless you switch to an authenticator app (the KB explains how). New accounts will be unable to opt out of two-factor authentication.
A new option lets you receive two-factor authentication (2FA) codes to your email inbox, if you'd rather not use an authentication app. Read all about 2FA in the Knowledge Base.
When you're managing DNS zones for any domain that has been hosted elsewhere, a handy little 'Import' button will search for A, CNAME, TXT, and MX records to automatically add for you. This gives you a handy a headstart on your data entry, but please check what does (and doesn't) come through. The blog has more, including the tool's limitations.
After switching payment gateways we accidentally stopped accepting non-alphabetical characters in cardholder names. That's fixed up now.
Almost any SiteHost customer can easily add more storage or RAM, but not if you're already on the largest possible plan (like a 12 core, 32GB Cloud Container server; or a 30 core, 120GB High Performance Linux VM). So those of you who are fully maxed out will no longer see the standard upgrade options. (If you're looking for an extra boost to standard Cloud Containers or VMs, High Performance plans are your friend).
From today, all credit card payments will be handled by a new payment gateway. We switched because our previous gateway was about to impose some unwanted changes. Almost every credit card was securely migrated and will continue working as usual, but a small number of customers will need to re-enter their card details. Sorry for the hassle.