While our team of experts monitor and maintain your hosting infrastructure, you'll have more time and energy to focus on your core business. Server management, managed hosting, managed services - whatever name you give it, it means an expert team keeping your technology up and running, 24/7/365.
Server management, managed hosting, managed services - whatever name you give it, it means an expert team keeping your technology up and running, 24/7/365. You can work, rest, and even holiday knowing that infrastructure issues aren't going to drag you down.
Over the years you have helped us out of a number of tricky situations where our infrastructure knowledge simply wasn’t advanced enough to solve it ourselves. We know we can rely on you and the way you help us has earned you a lot of loyalty. We speak a similar language in the way we provide services and that alignment is really important for us. We have complete trust in your abilities. When someone from your team says something, we believe it. That trust is critical. All trade is built on trust and you have that.Read the full story
Standard Management includes everything that most customers need to rest easy, while Premium Management is tailored to perfectly fit your business and its infrastructure.
While the exact services can change to suit the servers that you're running, every managed installation is maintained, monitored, and patched by our expert team.
Don't let your infrastructure fall out of support or miss out on performance enhancements. We'll take care of general server tweaks, as well as package updates and installation as requested.
Round-the-clock monitoring of your hardware and network means that we'll see problems coming, fast. Our incident response can be so quick that we get things fixed before you've even noticed.
Bug reports are easy to miss, but critical operating system (OS) flaws can't wait. Whenever an urgent patch is released, we test it and apply it to all managed servers as a priority.
Whatever product you choose to run, we'll set it up for you. This applies to hardware, software, OS installation and networking for Cloud Containers, Virtual Servers, and Dedicated Servers.
There is always an engineer available. No matter what issue arises, or when, one of our experts is on hand to solve it for you. Avoid call-out charges or fees for ad-hoc support.
We're so serious about keeping sysadmin tasks off your plate that we'll retain root/admin access to your server and take care of anything that needs to be done at that level.
Cloud Containers — Automatic container image updates keep your environments current.
Cloud Containers — Access to the Simple Cache feature to speed up your sites.
Cloud Containers — Monitoring and response extends from server to containers.
Premium Management — A tailored SLA for all your infrastructure lays out exactly what your business needs from us to thrive.
Premium Management — Skip the queues with priority on all your support requests, as well as any outage restoration jobs.
Premium Management — Half-yearly review and planning meetings with your team, plus regular reviews of infrastructure security and performance.
They really do have less to worry about.
If there is a problem with the hardware or environment I don’t need to wake up to deal with it. This used to be a significant point of stress for me and made it hard to go away on trips. So I would say peace of mind is one of the biggest factors.Read the whole story
Since moving to SiteHost from another provider, I couldn't be happier with the service I've received. Right from the first enquiry to actually making my services go live, SiteHost understood what I wanted to achieve, gave me options I could decide on, kept me informed at every step and did what they said they would do in terms of implementation and cost. I would highly recommend SiteHost as a professional, competent, knowledgeable and reliable IT service provider. ★★★★★Read Emma's review
As we grew we were self-hosting some services which are now hosted by you (and others). Having someone else feeding and watering the servers is one less maintenance task we no longer need worry about.
While our Management services are comprehensive, there are areas of website maintenance or application management that are beyond our reach or expertise. Six important exclusions are listed below. These are things that we do not cover.
CMS maintenance & patching
Third party plugin updates & maintenance
Website/application bug investigation
Website/application security & compromise clean up
Also, note that while both plans include 24/7/365 access to our emergency on-call engineers, charges can apply if the fault is not related to our core services.
How reliable are our infrastructure and support team? We'll let the numbers do the talking.
7 days a week.
We're always answering support tickets and expert engineers are available any time of the day.
Our hardware and networking is incredibly reliable. Uptime is crucial, and we deliver.
Numbers based on data from external third party monitoring.
Customers consistently rate their support experience as excellent.
Based on the last 200 support ratings we received on tickets.