Server management, managed hosting, managed services - whatever name you give it, it means an expert team keeping your technology up and running, 24/7/365. You can work, rest, and even holiday knowing that infrastructure issues aren't going to drag you down.
Over the years you have helped us out of a number of tricky situations where our infrastructure knowledge simply wasn’t advanced enough to solve it ourselves. We know we can rely on you and the way you help us has earned you a lot of loyalty. We speak a similar language in the way we provide services and that alignment is really important for us. We have complete trust in your abilities. When someone from your team says something, we believe it. That trust is critical. All trade is built on trust and you have that.
Read the full storyStandard Management includes everything that most customers need to rest easy, while Premium Management is tailored to perfectly fit your business and its infrastructure.
Amazing support - they replaced a failed power supply for some of our collocated equipment in the middle of the night, all while I was asleep and unaware a problem had even occurred. ★★★★★
Read the 5-star reviewAs we grew we were self-hosting some services which are now hosted by you (and others). Having someone else feeding and watering the servers is one less maintenance task we no longer need worry about.
If there is a problem with the hardware or environment I don’t need to wake up to deal with it. This used to be a significant point of stress for me and made it hard to go away on trips. So I would say peace of mind is one of the biggest factors.
Read the whole storyWe pick up a lot of tasks when you add Management to Cloud Containers, Virtual Servers, VDS, or Dedicated Servers. (Every Private Cloud comes managed by default.)
While the exact services can change to suit the servers that you're running, every managed installation is maintained, monitored, and patched by our expert team.
Don't let your infrastructure fall out of support or miss out on performance enhancements. We'll take care of general server tweaks, as well as package updates and installation as requested.
Round-the-clock monitoring of your hardware and network means that we'll see problems coming, fast. Our incident response can be so quick that we get things fixed before you've even noticed.
Bug reports are easy to miss, but critical operating system (OS) flaws can't wait. Whenever an urgent patch is released, we test it and apply it to all managed servers as a priority.
Whatever product you choose to run, we'll set it up for you. This applies to hardware, software, OS installation and networking for Cloud Containers, Virtual Servers, and Dedicated Servers.
There is always an engineer available. No matter what issue arises, or when, one of our experts is on hand to solve it for you. Avoid call-out charges or fees for ad-hoc support.
We're so serious about keeping sysadmin tasks off your plate that we'll retain root/admin access to your server and take care of anything that needs to be done at that level.
Cloud Containers — Automatic container image updates keep your environments current.
Cloud Containers — Access to the Simple Cache feature to speed up your sites.
Cloud Containers — Monitoring and response extends from server to containers.
Premium Management — A tailored SLA for all your infrastructure lays out exactly what your business needs from us to thrive.
Premium Management — Skip the queues with priority on all your support requests, as well as any outage restoration jobs.
Premium Management — Half-yearly review and planning meetings with your team, plus regular reviews of infrastructure security and performance.
SiteHost are a special company and have incredible customer service and systems for hosting websites. The staff are so helpful and on the ball too. With 20 years industry experience using different hosting companies, I honestly think they're the best hosting company in the country, hands down. ★★★★★
See all our Google ReviewsSince moving to SiteHost from another provider, I couldn't be happier with the service I've received. Right from the first enquiry to actually making my services go live, SiteHost understood what I wanted to achieve, gave me options I could decide on, kept me informed at every step and did what they said they would do in terms of implementation and cost. I would highly recommend SiteHost as a professional, competent, knowledgeable and reliable IT service provider. ★★★★★
Read Emma's reviewIf you want personalised service and spectacular support, and outstanding knowledge, go to SiteHost. The support coming from SiteHost is like nothing I’ve ever seen, and I've been around for a while. I've seen a few different server companies, but I’ve never seen service like this before.
Read Nick's interviewHow reliable are our infrastructure and support team? We'll let the numbers do the talking.
While our Management services are comprehensive, there are areas of website maintenance or application management that are beyond our reach or expertise. Six important exclusions are listed below. These are things that we do not cover.
Website/application maintenance
CMS maintenance & patching
Third party plugin updates & maintenance
Website/application bug investigation
Website/application security & compromise clean up
DDoS mitigation
Also, note that while both plans include 24/7/365 access to our emergency on-call engineers, charges can apply if the fault is not related to our core services.