Let us handle the complicated stuff
Server management, managed hosting, managed services - whatever name you give it, it means an expert team keeping your technology up and running, 24/7/365. You can work, rest, and even holiday knowing that infrastructure issues aren't going to drag you down.
Over the years you have helped us out of a number of tricky situations where our infrastructure knowledge simply wasn’t advanced enough to solve it ourselves. We know we can rely on you and the way you help us has earned you a lot of loyalty. We speak a similar language in the way we provide services and that alignment is really important for us. We have complete trust in your abilities. When someone from your team says something, we believe it. That trust is critical. All trade is built on trust and you have that.
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Two tiers of service
Standard Management includes everything that most customers need to rest easy, while Premium Management is tailored to perfectly fit your business and its infrastructure.
Worry less, stress less
Amazing support - they replaced a failed power supply for some of our collocated equipment in the middle of the night, all while I was asleep and unaware a problem had even occurred. ★★★★★
Read the 5-star review
As we grew we were self-hosting some services which are now hosted by you (and others). Having someone else feeding and watering the servers is one less maintenance task we no longer need worry about.
If there is a problem with the hardware or environment I don’t need to wake up to deal with it. This used to be a significant point of stress for me and made it hard to go away on trips. So I would say peace of mind is one of the biggest factors.
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We'll take care of all this
We pick up a lot of tasks when you add Management to Cloud Containers, Virtual Servers, VDS, or Dedicated Servers. (Every Private Cloud comes managed by default.)
While the exact services can change to suit the servers that you're running, every managed installation is maintained, monitored, and patched by our expert team.
Maintenance
Your infrastructure stays in support and receives performance enhancements. We'll take care of general server tweaks, as well as package updates and installation as requested.
Monitoring & response
Round-the-clock monitoring of your hardware and network means that we'll see problems coming, fast. Our incident response can be so quick that we get things fixed before you've even noticed.
Security & patching
Bug reports are easy to miss, but critical operating system (OS) flaws can't wait. Whenever an urgent patch is released, we test it and apply it to all managed servers as a priority.
Full server set-up
Whatever product you choose to run, we'll set it up for you. This applies to hardware, software, OS installation and networking for Cloud Containers, Virtual Servers, and Dedicated Servers.
24/7 access to our engineers
There is always an engineer available. No matter what issue arises, or when, one of our experts is on hand to solve it for you. Avoid call-out charges or fees for ad-hoc support.
Root/admin access
We're so serious about keeping sysadmin tasks off your plate that we'll retain root/admin access to your server and take care of anything that needs to be done at that level.
Container image updates
Cloud Containers — Automatic container image updates keep your environments current.
Cloud Container caching
Cloud Containers — Access to the Simple Cache feature to speed up your sites.
Container monitoring & response
Cloud Containers — Monitoring and response extends from server to containers.
Tailored service level agreement
Premium Management — A tailored SLA for all your infrastructure lays out exactly what your business needs from us to thrive.
Priority support
Premium Management — Skip the queues with priority on all your support requests, as well as any outage restoration jobs.
Regular planning & reviews
Premium Management — Half-yearly review and planning meetings with your team, plus regular reviews of infrastructure security and performance.
Join these happy customers
SiteHost are a special company and have incredible customer service and systems for hosting websites. The staff are so helpful and on the ball too. With 20 years industry experience using different hosting companies, I honestly think they're the best hosting company in the country, hands down. ★★★★★
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Since moving to SiteHost from another provider, I couldn't be happier with the service I've received. Right from the first enquiry to actually making my services go live, SiteHost understood what I wanted to achieve, gave me options I could decide on, kept me informed at every step and did what they said they would do in terms of implementation and cost. I would highly recommend SiteHost as a professional, competent, knowledgeable and reliable IT service provider. ★★★★★
Read Emma's review
If you want personalised service and spectacular support, and outstanding knowledge, go to SiteHost. The support coming from SiteHost is like nothing I’ve ever seen, and I've been around for a while. I've seen a few different server companies, but I’ve never seen service like this before.
Read Nick's interview
Detailed metric dashboards
Every managed server comes with enhanced metrics so you can really get to grips with your server's performance. Access granular data including CPU, memory and disk usage, all based on the same system that we use to monitor server health.
Consistently high performance
How reliable are our infrastructure and support team? We'll let the numbers do the talking.
The limits of server management
While our Management services are comprehensive, there are areas of website maintenance or application management that are beyond our reach or expertise. Six important exclusions are listed below. These are things that we do not cover.
Website/application maintenance
CMS maintenance & patching
Third party plugin updates & maintenance
Website/application bug investigation
Website/application security & compromise clean up
DDoS mitigation
Also, note that while both plans include 24/7/365 access to our emergency on-call engineers, charges can apply if the fault is not related to our core services.