As usual over the Christmas and New Year period, we will strike a balance between our Support Team’s well-earned holidays and the need to keep everything running smoothly for our customers.
As always, emergency support will be available 24/7 by calling
For customers with Server Management, round-the-clock monitoring and incident response will continue as usual.
We’ll be open for less urgent phone calls over the hours shown below. Work on support tickets will continue at a lowered capacity, so thank you in advance for your patience. Normal service will resume on Monday 5 January.
Wishing you a relaxing holiday and a happy 2026!
Summer hours - non-urgent phone support
| Date | Working Hours |
|---|---|
| Fri 19 Dec 2025 | 08:30am - 12:30pm |
| Sat 20 Dec 2025 | Closed |
| Sun 21 Dec 2025 | Closed |
| Mon 22 Dec 2025 | 10am - 4pm |
| Tue 23 Dec 2025 | 10am - 4pm |
| Wed 24 Dec 2025 | 10am - 4pm |
| Thu 25 Dec 2025 | Closed (public holiday) |
| Fri 26 Dec 2025 | Closed (public holiday) |
| Sat 27 Dec 2025 | Closed |
| Sun 28 Dec 2025 | Closed |
| Mon 29 Dec 2025 | 10am - 4pm |
| Tue 30 Dec 2025 | 10am - 4pm |
| Wed 31 Dec 2025 | 10am - 4pm |
| Thu 1 Jan 2026 | Closed (public holiday) |
| Fri 2 Jan 2026 | Closed (public holiday) |
| Sat 3 Jan 2026 | Closed |
| Sun 4 Jan 2026 | Closed |
| Mon 5 Jan 2026 | Normal hours resume |