24/7 Managed Hosting

At SiteHost we manage infrastructure for a living, it’s what we do and we do it well. You probably do something else. Maybe you write code, create beautiful designs, manage a team, or run a successful business. No matter what you're about let us take care of your infrastructure, so you can focus on doing what you do well.

We offer two levels of Managed Services depending on your requirements but both packages include server security patching, emergency support and 24/7/365 monitoring with outage response.

Standard Management

Our most popular package that includes the core services any infrastructure you rely on needs. We’ll take care of the day to day maintenance and be watching around the clock ready to respond to any incidents. Example services depending on the type of product are:

• 24/7/365 Monitoring and outage response.
• 24/7/365 Access to our emergency on-call engineers.
• General managed server tweaks, package updates and installation as requested.
• Proactive patching of critical operating system security flaws.

Premium Management

This is our enterprise level package that is designed for any mission critical project that demands the best we can offer. It includes everything in our Standard Management but can be customised with the following optional extras to suit your needs and budget. The base price includes any two of these services:

• A tailored Service Level Agreement (SLA) for your infrastructure.
• Priority on all support requests and outage restoration.
• Regular infrastructure security reviews and performance tuning.
• Half-yearly review and planning meeting with your team.

Important Notes

We want you to have the best experience possible which means it is important that you understand hosting infrastructure can be complicated with many moving parts and while our Managed Hosting service is comprehensive we can’t do everything.

There are important parts of any project that you will need to be responsible for, many of which are outlined in the table below. Please take the time to read through the list to see what we do not cover.

Also please note that while both plans include 24/7/365 access to our emergency on-call engineers, charges may apply if the fault is not related to our core services.